AI Customer Service for Shopify.Resolved Day and Night.
Hire the AI Support Agent, your Customer Support Specialist. It tracks orders, handles returns, and answers sizing questions from your live Shopify data, in 90+ languages, and hands tricky cases to your team with the full context.
- Set up in under 10 minutes
- Installs from the Shopify App Store
- Cancel anytime, no lock-in
The AI Support Agent
Online · Customer Support Specialist
Support That Never Clocks Off.Costs That Finally Come Down.
Ecommerce customer service automation that resolves requests instead of deflecting them, measured on real Shopify stores.
of customer enquiries are resolved instantly
response time
of support tickets resolved by AI
lower customer service costs
after-hours support coverage
What Can the AI Support Agent Handle for You?The Questions That Fill Your Inbox.
The same six request types make up most ecommerce support volume. The AI Support Agent resolves every one of them from your live store data.
Order tracking and WISMO
“Where is my order?” answered in seconds with live status, carrier updates, and delivery estimates pulled from Shopify.
- Live fulfilment and tracking status
- Delay explanations in plain language
Returns and exchanges
The AI Support Agent checks eligibility against your returns policy, starts exchanges, and guides customers through the next step.
- Follows your policy, word for word
- Refunds above your limit go to your team
Pre-sale and sizing questions
Fit, materials, shipping times, and stock levels answered from your catalogue, so hesitant shoppers become buyers.
- Grounded in your product data
- Suggests the right size or variant
Multilingual support in 90+ languages
Customers write in their own language and get a fluent answer back, with no translation plugins or extra hires.
- Language detected automatically
- Same brand voice in every language
Chat, email, and social
Start with 24/7 website chat, then extend the same AI Agent to Instagram, Facebook and WhatsApp as you grow.
- One knowledge base across channels
- Consistent answers everywhere
Human handoff
When judgement is needed, the AI Support Agent escalates to your team with a summary and the full conversation attached.
- You set the escalation rules
- No customer repeats themselves
How Does the AI Support Agent Answer “Where Is My Order?”Straight From Live Shopify Data.
The AI Support Agent reads fulfilment and tracking status the moment a customer asks, so the answer is specific: the order number, the carrier status, and when it will arrive. No canned replies, no “please allow 3–5 business days.”
- Order status, tracking, and delivery estimates
- Address change and cancellation requests routed by your rules
- Proactive delay explanations that calm frustrated customers
Order #1023
In transitArriving tomorrow
Sell Internationally.Support Natively in 90+ Languages.
Customers write in Spanish, French, German or Japanese, and get a fluent reply in the same language, in your brand voice. Expand into new markets without hiring a multilingual support team.
- Automatic language detection
- Policies and product details translated accurately
- One AI Agent for every market
¿Dónde está mi pedido?
Tu pedido #1023 llega mañana.
Où est ma commande ?
Votre commande #1023 arrive demain.
Wo ist meine Bestellung?
Deine Bestellung #1023 kommt morgen.
One AI Agent.Every Channel Your Customers Use.
Start with 24/7 website chat on your Shopify store, then connect Instagram, Facebook and WhatsApp so every message gets the same accurate answer. See every channel on the Shopify integration page.
- 24/7 website chat from the Growth plan
- Instagram, Facebook and WhatsApp on higher plans
- One shared knowledge base, no copy-pasting
All conversations
The AI Support Agent on shift- Answered
Website chat
Do these run true to size?
- Answered
Instagram DM
Is the linen set back in stock?
- Answered
WhatsApp
Can I change my delivery address?
- Answered
Facebook Messenger
How do I start a return?
When Judgement Is Needed.Your Team Gets the Full Story.
The AI Support Agent knows where its job ends. Refunds above your limit, high-priority customers, and custom discount approvals are escalated with a summary, what was already tried, and the complete conversation, so your team picks up in seconds.
- Escalation rules you control
- Summary, order, and sentiment attached
- Connects to help desks via custom integrations
The AI Support Agent flagged a conversation
Refund request above your approval limit
Summary: Damaged item, photo attached, order #2291
Tried: Replacement offered, customer prefers refund
Sentiment: Frustrated, first-time buyer
Your support team joined
Full conversation and order history attached
Why Not Just Use a Chatbot?Because Customers Want Answers.
How a Yep AI Agent compares with hiring another support agent or switching on a scripted chatbot.
Coverage
- Hiring another person
- Business hours
- Scripted chatbot
- 24/7, scripted
- Yep AI Agent
- 24/7, 365 days
Knows your live orders and stock
- Hiring another person
- Scripted chatbot
- Yep AI Agent
Recommends products and recovers carts
- Hiring another person
- Sometimes
- Scripted chatbot
- Yep AI Agent
Languages
- Hiring another person
- 1–2
- Scripted chatbot
- Limited
- Yep AI Agent
- 90+
Response time
- Hiring another person
- Minutes to hours
- Scripted chatbot
- Instant, often unhelpful
- Yep AI Agent
- Under 30s
Hands complex cases to a person
- Hiring another person
- Scripted chatbot
- Yep AI Agent
Your data physically isolated per customer
- Hiring another person
- Depends on your tools
- Scripted chatbot
- Varies by vendor
- Yep AI Agent
Time to get started
- Hiring another person
- Weeks of hiring
- Scripted chatbot
- Days of scripting
- Yep AI Agent
- Under 10 minutes
Cost
- Hiring another person
- A full salary per shift
- Scripted chatbot
- Monthly licence
- Yep AI Agent
- From one plan price
Live in Under 10 Minutes.No Scripts, No Code.
Install from the Shopify App Store and the AI Support Agent learns your catalogue, policies, and order data on its own.
Step 1
Install from Shopify
Add Yep AI from the Shopify App Store and connect your store in a couple of clicks.
Step 2
Your AI Agents learn your store
They read your catalogue, policies, FAQs and order data on their own. Nothing to script, nothing to code.
Step 3
Switch them on
Choose who’s on shift, set your brand voice, and go live. The whole thing takes under 10 minutes.
Tonight’s Tickets, Handled Tonight.
Put the AI Support Agent on shift for 14 days, free. Set up in under 10 minutes, cancel anytime.
Your Questions About AI Support.Answered Straight.
Is Yep AI a Shopify live chat app or an AI customer support agent?
Both, in one. The AI Support Agent runs 24/7 live chat on your Shopify store, but instead of routing every message to a person it resolves it itself as an AI customer support agent: tracking orders, handling returns and answering product questions from your live store data, then handing off to your team when judgement is needed.
How is an AI Agent different from an AI chatbot for Shopify?
A typical AI chatbot for Shopify answers from a script or FAQ. A Yep AI Agent is connected to your orders, catalogue and policies, so it completes the task, like updating an address or confirming stock, instead of deflecting it. Your store’s data also stays physically isolated from every other Yep AI customer.
What is AI customer service for Shopify?
AI customer service for Shopify is an AI Agent connected to your store’s live data that answers shoppers for you. Yep AI’s the AI Support Agent, Customer Support Specialist, tracks orders, handles returns and exchanges, answers product and sizing questions in 90+ languages, and hands complex cases to your team, 24/7.
Can Yep AI answer “Where is my order?” questions automatically?
Yes. The AI Support Agent reads order, fulfilment, and tracking data directly from Shopify, so it can tell a customer exactly where their order is, explain a delay, and share tracking details in seconds. These WISMO questions are usually the largest share of ecommerce support tickets, and they no longer need a person.
How does the AI Agent handle returns and exchanges?
The AI Support Agent checks each request against your published returns policy, confirms eligibility, starts exchanges, and explains the next step to the customer. Anything outside your rules, such as refunds above an approval limit, is escalated to your team with the full conversation attached.
Ready to Hire YourCustomer Support Specialist?
The AI Support Agent answers every customer, day or night, while your team focuses on the conversations that matter. Install from the Shopify App Store and go live in under 10 minutes.
Set up in under 10 minutes · Cancel anytime