AI Ecommerce Resources.Guides, Research and Glossary.
Practical guides, AI insights and research, and a plain-English glossary: everything you need to run customer support, sales and marketing with AI Agents.
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Guides That Help You.Hire and Run AI Agents.
BlogCustomer ServiceHow to Automate Shopify Customer Service Without Losing the Human Touch
Automation should make your store feel more attentive, not less. Here’s how to decide what to automate, what to keep human, and how to join the two.
6 min readRead
AI Insights & ResearchAI SecurityAI Agent Security: How to Evaluate AI Tools That Touch Customer Data
Any AI that reads orders touches personal data. Use this framework to evaluate AI Agents on access, data handling, guardrails and human oversight.
6 min readRead
BlogSalesAfter-Hours Sales: What Your Store Misses Overnight and How to Fix It.
Your store never closes, but your team does. Here’s what happens to the shoppers who arrive after hours, and how to serve them properly.
5 min readRead
BlogAI AgentsAI Agent vs Chatbot: What Shopify Brands Should Know
Both live in a chat window. Only one can see your orders, recommend products and own the outcome. Here’s how to tell them apart before you buy.
5 min readRead
BlogCustomer ServiceWhat Is WISMO and How AI Agents Answer It 24/7
“Where is my order?” is the question every store answers most. Here’s why it happens, how to prevent some of it, and how to answer the rest instantly.
5 min readRead
From Agentic Commerceto Zero-Party Data.
Plain-English definitions of the terms that matter when you bring AI into your store.
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- Agentic CommerceAgentic commerce is ecommerce in which AI agents take actions on behalf of shoppers or merchants, such as finding products, completing tasks or managing orders, rather than only providing information.
- AI AgentAn AI Agent is an AI team member with a defined role, clear responsibilities and access to business systems, which completes tasks end to end rather than just answering questions.
- AI HallucinationAn AI hallucination is a response from an AI model that sounds plausible and confident but is false, unsupported or invented.
- Answer Engine Optimisation (AEO)Answer engine optimisation (AEO) is the practice of structuring content so AI-powered answer engines and voice search can find it, understand it and quote it as a direct answer.
- Average Order ValueAverage order value (AOV) is the average amount a customer spends per order, calculated by dividing total revenue by the number of orders over a period.
C
- Cart AbandonmentCart abandonment is when a shopper adds items to their online cart but leaves without completing the purchase.
- Conversational CommerceConversational commerce is buying and selling through conversations, in web chat, messaging apps or voice, where customers get help, recommendations and support in the same thread they shop in.
- Customer Lifetime ValueCustomer lifetime value (CLV or LTV) is the total revenue or profit a business expects to earn from a customer over their entire relationship.
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Questions BeforeYou Hire an AI Agent.
What’s in the Yep AI Resources Hub?
Practical guides for Shopify store owners: the Yep AI blog, AI insights and research, an AI Ecommerce Glossary of plain-English definitions, and the free After-Hours Playbook.
Is the After-Hours Playbook really free?
Yes. Request it in the Playbook section on this page and you can download the PDF straight away. It covers where after-hours revenue leaks, how to estimate it for your store and five fixes that don’t need a new hire.
How do I get new articles when they’re published?
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Do I need technical knowledge to use Yep AI?
No. Install Yep AI from the Shopify App Store and connect your store. Your AI Agents read your catalogue, policies and order data on their own, so there is nothing to script and nothing to code.
What is a Yep AI Agent?
A Yep AI Agent is a named AI team member, like the AI Support Agent, Customer Support Specialist, or the AI Marketing Agent, Marketing Specialist, that runs a specific job in your Shopify store. AI Agents answer customers, track orders, recommend products, write content and monitor operations 24/7, all from one shared view of your Shopify data.
How is an AI Agent different from a chatbot?
Scripted chatbots only know your FAQ. A Yep AI Agent is connected to your live Shopify data, so it knows that order #1023 shipped yesterday, which sizes are back in stock, and what to recommend next. It resolves the request instead of deflecting it, and hands off to a person when judgement is needed.
Is my store and customer data safe?
Yes. Yep AI uses physical data isolation per customer: your store’s data lives in its own isolated environment, separate from every other Yep AI customer. It is used only to serve your customers, never shared without your permission, and never used to train other stores’ AI Agents. You control which employees are active and what they can say.
How much does Yep AI cost?
Plans start at US$199 a month for Core, with Growth at US$299 a month as the most popular plan for 24/7 support and sales. Annual billing saves 20%. Every plan starts with a 14-day free trial and you can cancel anytime.
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