How RoraHub Reclaimed 40% of Its Lost After-Hours Revenue.
RoraHub, a Shopify store for golf and pickleball training aids, used Yep AI to answer technical setup questions and recommend gear 24/7, turning off-hours questions into sales.
- Set up in under 10 minutes
- Installs from the Shopify App Store
- Cancel anytime, no lock-in
RoraHub
of lost after-hours revenue reclaimed
+18%
Conversion uplift
20×
After-hours ROI
30%
Lower support costs
AI-driven conversion uplift
ROI via after-hours sales
reduction in support costs
customer satisfaction (CSAT)
repeat purchase rate
Technical Gear. Global Customers. A Small Team.
RoraHub sells high-performance golf and pickleball training aids, from SwingPath Golf Detection Mats to PickleFoam “Quiet” Pickleballs. Before 2024, its support was a traditional, human-led operation: expert, but bound by time zones.
With a global audience, RoraHub saw a 40% spike in traffic during off-hours. The products are technical, so customers had specific questions, like “Will the SwingPath mat work on my garage carpet?” or “How do I sync the tracker with my existing fitness app?”
Without an expert there to answer, those questions turned into abandoned carts, and the team was drowning in repetitive setup queries, with no time left for proactive sales or community building.
- A 40% spike in traffic during off-hours, when nobody was available to answer.
- Technical setup and usage questions before customers would buy.
- Unanswered questions turning into abandoned carts.
- A team buried in repetitive setup queries.
A Digital Pro-Shop Expert, Live in Minutes.
In early 2024, RoraHub looked for more than a chatbot. It chose Yep AI’s Shopify Sales Agent for its ability to go beyond basic FAQs and understand the nuances of sports performance gear.
Yep AI didn’t need a developer to set up. It read RoraHub’s entire product catalogue, technical manuals and coaching blogs in minutes, then got to work as a sales engine: recommending a specific resistance band based on a customer’s fitness goals, or troubleshooting a Bluetooth sync issue for a wearable tracker.
- Instant gear recommendations and setup tips, 24/7.
- Answers grounded in RoraHub’s catalogue, technical manuals and coaching blogs.
- No developer needed to set up.
- Support and sales in the same conversation.
Customers often have urgent questions about setup… YepAI ensures we're always available. It transformed how we connect with buyers.
More Conversions. Lower Costs. Happier Athletes.
Instant technical reassurance turned hesitant browsers into confident buyers, and automated conversations during peak evening hours captured revenue that would previously have been lost to the support gap. Freed from repetitive FAQs, the team could focus on product innovation and global expansion, including Amazon and more third-party fitness platforms.
Customer satisfaction (CSAT) rose by 25% and the repeat purchase rate climbed 15%. As RoraHub’s founder puts it: “We're not just selling mats and balls. We're enabling athletes to unlock their potential. YepAI ensures that every customer, regardless of their time zone, gets the expert guidance they need to take that next step.”
- +18% AI-driven conversion uplift
- 20× ROI via after-hours sales
- 30% reduction in support costs
- +25% customer satisfaction (CSAT)
- +15% repeat purchase rate
Trusted With Customer Conversations. Built With Security First.
Customers share personal and order details in every conversation. AI Agent security is built into every Yep AI Agent.
Secure, Private, and Built for Shopify
You Control the AI Workforce
Shared Intelligence Inside Your Store Only
Human Oversight When It Matters
What Happens Overnight?The Queue, Before and After.
Switch between the two views to see how an AI Agent changes an after-hours support inbox.
Support inbox
Overnight, after hours
9
Waiting in queue
- Will the SwingPath mat work on my garage carpet?Waiting 3h 34m
- Where is my order #1023?Waiting 2h 51m
Illustrative queue and tickets, not RoraHub data.
Without an AI Agent
- Questions after hours wait until morning
- The queue grows while the team is offline
- Every answer waits for the team to log on
Your Store Could Be Next. See What a Week Changes.
Hire your first AI Agent in under 10 minutes and watch what it handles while your team is offline.
Questions Aboutthe RoraHub Story.
What results has RoraHub seen with Yep AI?
RoraHub, a Shopify store for golf and pickleball training aids, reported an 18% AI-driven conversion uplift, 20× ROI via after-hours sales, 30% lower support costs, a 25% rise in customer satisfaction (CSAT) and a 15% higher repeat purchase rate after using Yep AI to answer setup questions and recommend gear 24/7.
Will my store get the same results?
Every store is different. Results depend on your catalogue, order volume and the questions your customers ask. The 14-day free trial is the easiest way to find out: compare response times, tickets handled and after-hours coverage against how your store runs today.
How do I measure results during the free trial?
Note your current response times, support workload and after-hours enquiries before you start. Then let your AI Agents run for the trial and compare. You can cancel anytime if it isn’t a fit.
Can my store be featured as a case study?
Yes. If your AI Agents are getting results you’d like to share, contact the Yep AI team and we’ll work with you on your story.
What is a Yep AI Agent?
A Yep AI Agent is a named AI team member, like the AI Support Agent, Customer Support Specialist, or the AI Marketing Agent, Marketing Specialist, that runs a specific job in your Shopify store. AI Agents answer customers, track orders, recommend products, write content and monitor operations 24/7, all from one shared view of your Shopify data.
How long does setup take?
Under 10 minutes. Install Yep AI from the Shopify App Store and connect your store. Your AI Agents read your catalogue, policies and order data on their own, so there is nothing to script and nothing to code.
What happens when the AI Agent can’t answer?
It tells the customer honestly, captures their details, and escalates to your team with the full conversation attached. You decide which situations, like refunds, VIP customers or discount approvals, always go to a human.
Is my store and customer data safe?
Yes. Yep AI uses physical data isolation per customer: your store’s data lives in its own isolated environment, separate from every other Yep AI customer. It is used only to serve your customers, never shared without your permission, and never used to train other stores’ AI Agents. You control which employees are active and what they can say.
How much does Yep AI cost?
Plans start at US$199 a month for Core, with Growth at US$299 a month as the most popular plan for 24/7 support and sales. Annual billing saves 20%. Every plan starts with a 14-day free trial and you can cancel anytime.
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